Digital Tax & Welfare: Not Just the Future but the NOW.

Digital Tax & Welfare: Not Just the Future but the NOW.



Capgemini consulting and the massachusetts institute of technology carried out a three-year research program into the impact of digital our research with over 400 organizations worldwide shows that those enabled by digital technologies demonstrates significantly better financial performance we call these the digerati digerati are rigorous in how they drive digital into their day-to-day operations they define a vision they ascertain and focus on key digital initiatives that drive value they combine different disciplines and they establish effective governance mechanisms to drive rapid progress but how does this translate to a digital tax or welfare agency we must answer this from the customer perspective as well as from an internal agency or employee perspective for the compliant customer engaging with their digital tax or welfare agency will be simpler and more convenient for instance customer information will be drawn together in one place in a personalized tax welfare or whole-of-government account which in turn will mean customer contact will become more intuitive with processes such as informing the government of a change in circumstances being designed around life events additionally digital tax and welfare agencies will demand less face-to-face or telephone contact with dealings being made day or night through self-serve or through assisted digital channels such as Live Chat furthermore real-time profiling and predictive analytics would enable agent system monitor what the customer is looking for and provide personalized and timely information or services internally the digital Tax or welfare agency will see major changes and not just a customer interaction but also to operational processes and how agencies work with third parties to create new business models data and analytics will be at the heart of the digital tax or welfare agency and will provide valuable customer insight existing customer data new sources of data and analytics will provide a much more complete picture of each taxpayer welfare claimant enabling the compliant customer transactions to stream through quickly and efficiently whilst providing much more effective detection of transactions that may be fraudulent or an error operational processes will be redesigned and digitized to make much greater use of automation and business rules human interaction will be limited to complex cases where judgment needs to be applied automated compliance risking using predictive analytics will be built into frontline processes such as applying for a benefit or filing attacks and making a repayment claim this will assist in catching invaders or fraudsters much earlier in the tax and welfare process new business models provoked by digital transformation will require more integrated working for example with tax agents banks the voluntary sector and with third party information bureau's digital tax and welfare agencies would also need to establish partnerships with other parts of national and local government particularly in tax information sharing with other governments and international bodies transforming through digital will require tax and welfare agencies to develop a range of new capabilities applying these will involve significant changes to the work people do how decisions are taken and to the underlying technology platforms in some cases it will require changes in policy or to the law Capgemini is able to help you with this transformation digital matters it matters in every industry and it matters now people matter result count

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1 thought on “Digital Tax & Welfare: Not Just the Future but the NOW.

  1. It would be nice if you understood exactly how the accounting of countries like the US Fed ECB and all currency issuers works and fit that into your excellent vid

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