GE Healthcare Repair Operations Center

GE Healthcare Repair Operations Center



welcome to the GE repair operations center an innovative repair remanufacturing and recycling facility we've invested in this sophisticated center of excellence to give our customers and outstanding repair experience our advanced technologies and lean manufacturing practices help us achieve exceptional levels of repair quality and efficiency which wouldn't be possible without one critical element a deep and thorough understanding of our customers and their needs as a biomedical technician my job is to make sure all of our health care systems equipment and devices are functioning properly it's a very technical high-pressure job but I never lose sight of our ultimate goals that are outcomes for our patients they depend on their healthcare providers but they also rely on our equipment to provide accurate reliable clinical information to help diagnose their conditions from extremely complex machines like MRIs and CTS to ultrasound systems and dash monitors keeping that equipment functioning properly is no simple task like the human body sometimes things go wrong with our equipment and just as our patients look to us for reliable professional health care I need a repair services provider who can efficiently and effectively diagnose and repair our equipment with as little downtime that's possible at the GE repair Operations Center we provide an innovative operating room for your critical imaging diagnostic and patient monitoring equipment located just a few miles from our industry renowned global health care Institute and 90 miles from our headquarters in Chicago we've invested in advanced technology and lean manufacturing practices to provide fast turnaround time and exceptional repair quality keeping you in the loop throughout the process our brilliant factory platform combines lean and advanced manufacturing 3d printing and advanced software analytics to help us be more productive and improve our customer satisfaction in fact our repair operation center is ISO 13 for 85 and 14001 certified and fully aligned with the GE brilliant factory standard for efficient and quality repair services our advanced automation technologies include Auto self-driving vehicles but significantly streamlined material flow throughout the facility reduce turnaround time improved customer communication exceptional repair quality all in the name of improved patient care it's more than our job it's our passion our ultra clean advanced repair facilities are equipped to handle repairs of course but also much more when a piece of equipment has reached the end of its service life we offer a wide range of recycling and remanufacturing programs that keeps 94% of the material we received out of landfills for customers with budget constraints our innovative gold seal program refurbishes more than 2,500 unique parts the substantial savings compared to buying new gold seal parts and systems are put through a rigorous testing and inspection process to make sure they look and perform just like they did when brand new and to help reduce downtime we also offer product demos loaner and rental equipment so let's take a look at the process your equipment goes through during a typical repair order our service program begins the moment your equipment enters our repair operation center the intake station disinfects labels and tracks your equipment we know the status of your repair is very important so we provide continual updates you can choose to receive push notifications or log-in at your convenience at any point of the process once it's been processed and entered into our system it goes through a thorough diagnostic evaluation to identify the source of the problem using the same tools and test equipment we use in the original manufacturing process from there we begin the repair our highly skilled repair technicians work in advanced repair stations with a wide range of tools and testing equipment to help make the repair process faster once the repair is complete it moved on to validation and quality control where the team reviews the diagnosis and repair work and confirms that the product has been repaired to OEM quality finally once the repair has been made and validated it's time to send it back to the customer I can't always prevent our equipment from breaking down but at least when it does I know the GE repair services team is there to help us minimize the impact on our nurses physician radiologists and most importantly our patients and their families with fast high-quality repairs and rentals I rely on GE repair services the way our patients rely on us and that leads to better outcomes for everyone

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