Implementing a Food Safety Management System

Implementing a Food Safety Management System



hi my name is carrie dawson vice-president of compliance online advisory services adventure extreme today I'm co-hosting webinar with Susan Hancock head of instructional design and customer development at AIB International on the topic of best practices in implementing a food safety management system recent outbreaks contamination and infection incidents in the food chain have led regulators local retailers distributors food manufacturers and food service companies to reevaluate the effectiveness of their existing food quality and safety programs on top of that globalization and international trade have presented new challenges and complexities in managing food safety and quality at every stage of the food chain we're going to address these challenges as well as explore the following the need for a food safety management system the components of a food safety management system a case study on the software implementation for a food safety management system lessons learned from a food safety management system implementation thank you for tuning in I hope you enjoyed today's webinar good morning ladies and gentlemen a very warm welcome to the metric stream webinar on best practices in implementing of food safety management system I'm Kerry Dawson the vice president's compliance online advisory services at metric stream in this role I lead the integration and continued growth of our cloud-based content and consulting services with a focus on driving our next-generation contents and service portfolios prior to joining metric stream I was a director with KPMG I spent most of my last 20 years in a business advisory role the broad domains of governance risk and compliance with specific experience and audit risk and controls my portfolio includes system implementations internal audit regulatory compliance services as well as external audits attestation services IT strategy risk assessments and performance improvement projects joining me today is Susan Hancock head of instructional design and customer development today be international Susan leads the development performance improvement services products and platforms at AIB international most recently in partnership with metrics dream Susan managed the implementation of a IV's automated quality management or system a qmf which facilitates the collection distribution of food safety data from a multitude of audits feed for multitude of clients Susan has over 15 years of experience in the IT space specializing in systems analysis and design instructional design process modeling and implementation of integrated talent management systems she's worked for Accenture Oracle sum total systems and do it associates among others some of her many clients have been the government of Puerto Rico McKesson the Bank of Montreal and Sun Microsystems Susan told The Bachelor of Arts in Spanish from Columbia University and an MBA in information systems from the University of Oklahoma the goal of today's presentation is cover on Cooley ideas the industry that AIB serves why AIB wanted the food management system how they went about the implementation as well as what they've learned and where they're going with regard to their food safety management system and then the one in the conversation with metrics change perspective on solutions for implementing an effective food safety management system before we get started with presentation I'd like the audience to please note that you can direct your questions to panelists through the chat window provided on the right-hand side bottom corner of your screen at any time during this presentation answers for the questions will be provided during a Q&A specified break at the end of the presentation for this I would now like to hand over the Florida students and over to you Susan great thanks Terry first of all before I go too far I just like you guys to know a little bit about AIB AIB is a international it's AIB international and we offer audits training and Food Safety expertise to our clients to protect the safety of the food supply chain and help our audits or clients lower their business risk if you'd like to know more just go on to our website which is AI be online org we are a very old organization we have existed since 1919 and we offer several how here we are so we offer several different training services and services to our clients so as you can see here we started in the baking industry in 1919 we were started by a group of big bakers in the United States he wanted to train their employees in the science and technology of baking and we did that for a long time and we were very successful and we to the point that our clients began to ask us in the 40s for other types of services and specifically food safety so in the 40s we wrote what we refer to as our consolidated standards which is a compendium of at that time all available regulations all available based best practices in the food safety world so if a client were to use those standards and audit themselves against it they would have a very good chance of producing a food safe product we began doing that for our clients and we branched out and in fact the standards that we wrote were really the one standard available in the industry at that time but since then that grew and since the 1990s you can see that the food safety world exploded in its complexity and number of offerings we do have the bottom we also do a supplier audits such as a young food we do quality systems food protection and we're also involved in GFSI audits which has really started in the in Europe in the early 2000s but has really come on strong here in the United States since Walmart required that all of their suppliers meet the GSSI requirement and it's going to get broader here soon because the Food Safety Modernization Act was signed into law in 2001 and this summer we're going to be updating our standards to reflect those requirements and they will be incorporated into our standards effective 2013 this just gives you a little idea of the kinds of businesses that were involved in you can see from our history that we're very deeply involved in baking as well as milling but you can also see that we work a lot in warehouse packaging and beverage so we have a very broad array of clients and products that we work with and this sums up our sweet spot so to speak we offer inspection which is our proprietary product where we go into a facility and look at specifically at the floor what's happening in the food plant that might introduce a hazard we also do the GFSI audit schemes which is looking at documentation and looking at management and looking at trend analysis over time we're engaged in food defense and food protection and across all of these we are able to offer the services as well as the training behind it and so that spot in the middle is kind of our intersection where we consider ourself differentiated in the market so that's AIB now looking at why we're here today which is the food safety management system why would the food world need a food safety management and there's a lot of reasons and there's a lot going on right now first of all the food industry of the consumer driven market regulations can't keep up with the public's demand for food safe product and therefore foods companies have to keep themselves on the cutting edge of new food safety developments if they don't they risk inadvertently introducing serious Hauser's into the food chain that can make people sick or can even kill people so this is a very serious issue obviously but beyond that beyond the integrity issues and a business can have one major recall and they can be out of business overnight in addition the reason that the food industry might want a food safety management system is that this new FISMA law signed into law January 4th of 2011 this slightly shifts the goal of federal regulators in the past it's been more of a focus on responding to contamination but now they're focused on preventing it so while anyone is you have integrity that's involved in food does their best to try to prevent introducing food hazards into their product and now it's going to be a legal requirement and there so there will be a lot of pressure here and a lot of change and we're not exactly sure how that will manifest itself yet also since food has become global there can you can find that your suppliers are all over the country and then you can find that your suppliers have suppliers and maybe your suppliers to your suppliers have suppliers and it could be that the ingredients that you're using for your products come from a very small operation in the middle of an area that you know nothing about and so food safety problems are no longer regional and food can now pass fairly easily between countries and so knowing who your suppliers are and where they're coming from is really important and regulations in these different countries are different as well so it becomes a challenge and lastly my bullet point here says expanding and overlapping food safety standards and schemes there's just so much out there and there's so many schemes and there's so many proprietary audits that you could follow it's hard to figure out what you need to follow to stay in compliance as well as to try to maximize your investment many of our clients have to have anywhere from twelve to twenty-four inspections a year in their facilities and there's only so much money you have and you have to make sure that you're auditing dollars go as far as you need them to to satisfy the needs of your clients so now I'm on the slide title the industry needs for food safety management and and this is a little of what I just talked about and it's a continuation that the supply chain is just very complex and as I just described managing this information and trying to keep track of who is who is a large task and try to keep up with the data on this is huge many of our clients that are multi-billion dollar organizations are keeping their data on spreadsheets because that's how they historically did it and they're doing a good job of that but it's really hard to collect data from all these different tools across all these different facilities and make sense of it and in addition to that there's just general process management that has to be managed corrective actions complaint scheduling about it scheduling of auditors anything like that needs some kind of platform so AIB is in the middle of all of this and we are trying to help our clients not just through their food safety but we're trying to help them with data gathering and understanding what their data means and even though we are not a manufacturer nor are we a food processing or storage facility we're in them every day we are a small organization 250 to 260 employees and yet we are in 10,000 facilities a year we operate in a hundred and twenty countries our standards are customized for 11 different facility types and we've translated into eight languages what this means is that we are very very high volume and high transaction and so there's there's other auditors say in the financial industry who might do an 8-week audit our audits last anywhere between one day and five days and our auditors can be in five different plants in a week so we have to be on this data we have to collect it efficiently we have to get it out and we have to make sure that our systems are not cumbersome for our auditors because they are the people who are on the street and they're the ones who are offering service to our clients we also have clients complexity in that they all are related to each other in different ways that one of our clients might be a manufacturer but they also might get products from other clients and then they may be supplying to a retailer who is also a manufacturer so we have to be able to establish all these relationships among huge multi-billion dollar companies that are global to a very small operation that might literally be five to ten people in a warehouse and in addition to that all of these schemes are have different kinds of data different kinds of collection methods and different results and you have to be able to look at these results across all the schemes and have it make sense for you you can't just look at all the brcs you can't just look at all the hats or all the yums you have to look at all of it to really be able to make changes in your food management program so we think of food safety as a management system and I'm not talking purely about software I'm talking about multiple elements that make up a holistic food safety management system and I'm going to talk through this briefly there are structural components and there are managerial components the first structural component are the prerequisite programs these are the most basic components of a food safety management system and there are programs you put in place to achieve maintain and improve the environment for the production of sanatory and Santi and regulatory compliant products examples of the these would be your GM PS the food defense others as applicable I think what's important to note about these programs is that they're not negotiable these aren't things that are optional that you could choose to have these are regulation driven so you will have them what's challenging about it is that a GMP program and a certain type of facility would be different from a GMP program in another type of facility so it's not cut and dried and our clients as well as our employees have to be very knowledgeable in understanding what applies to what type of product the second component is food safety and I think we tend to think of food safety and prerequisites are the same and they're really not food safety is focused more on the environment it folks what prerequisites focus on the environment and food safety focuses on management and improvement of those programs that are supporting food safety and I'm sorry my screens keep jumping around on me I'm going to try to stay up historically food safety referred to hasip and half the like prerequisites is non-negotiable it is a legal requirement but it's also based on science it's the hazard analysis and critical control points based on scientific analysis of your environment now with FISMA they're banding together hasip and food defense and they're differentiating them and have supper being non-intentional non-intentional hazard introduction and food defense being the intentional introduction so and if you look at the third structural component it is quality and very honestly quality of nothing to do with food safety and AIG doesn't involve themselves in quality those are standards that an organization will have for themselves we put it as part of your food safety management program because without a quality product you're not going to have a product and so it's obviously important this next slide is the requirements of a food safety management system we have already discussed these three structural programs prerequisites food safety and quality and now I want to discuss just a little the managerial parts of it the education skills and knowledge obviously if an organization does not know how or why to execute on food safety they're going to be unable to do it but beyond that I mean you can train people how to do things but if they don't understand the context and they're not able to identify something new based on recent events then they're not going to be able to apply those skills and education without the context of knowledge but more than knowledge an organization has to build a print culture of food safety and this is where frankly honest the vice president of food safety Walmart stepped in you in 2008 wrote a book called food safety culture creating a behavior based food safety management system this has gotten had a big impact on the industry when he wrote it in 2008 and I'm just going to read this slide because it's so important goals and measurements alone will not necessarily change the behavior of your employees goals and measurements are part of a series of interdependent components needed to create a behavior based food safety management system so in other words the food safety management system is not washing your hands food safety is not making sure that you're have critical control points are functioning and it's not a software it's all of it working together as a culture with people pushing this culture and managing this system so at the last part of the management components of a food safety management system is evaluation and this is really where software can help you because if you are inspecting you're looking at whatever happens to be happening in your plant that day and if you're auditing you're looking at information over time but in order for you to be able to measure that or evaluate it or to improve it you have to have that information in one place or you can analyze it and that's where the software is going to help you so just to put all this in one graphic you have your three structural components which are prerequisites food safety and quality programs and the rungs are knowledge and culture to deliver on programs and the ability to be able to continuously improve through evaluation put all these together and you have a really stable platform for creating food safe products so we made all these decisions about how we were going to help our clients in this crazy world of too much information and too much regulation and just too much in addition to just producing your product we decided that we were going to create a holistic system of process people and tools which will support all of our audit management activities and in turn help us to better manage ourselves and help our clients to be able to better manage themselves through this confidential data that we create and we had three quality goals the first was to focus on internal processors processes to deliver services to our clients efficiently we've been lined with this for six months and we feel like we are in steady state now there's a couple of things we still have to do but we're in good shape our next phase which is going to be happening in the next six months or so is we want to now that we're stable operationally offer enhanced services to our clients we want to go beyond meeting their needs and we want to go to delighting them and I'll show you how we're going to do that here in a minute beyond that we are interested in expanding on our success we want a bigger piece of the pie we want greater involvement in the food safety community and we feel that once we've got ourselves working well and once we're able to offer information freely to our clients we'll be able to take off from there how we went about this once we made the decision we had two phases of partner selection we had we found 10 to 15 potential partners our auditors are always in the field they know what's going on out there we go to trade shows and we also looked at internet research and think tanks to come up with our candidates we gave them a basic business scenario and asked that they show us a solution on a two-hour webinar and then we reviewed those and our reviewers were people from our business units but also from is and we were we all agreed on our finalists and we brought in four finalists and the four finalists had to have an application that we thought would do the job but they also had to have good business interaction we we are an organization that prides ourselves on our commitment to integrity and quality and we only want to interact with those kind of people so then those finalists we brought them on for an on-site all-day conversation and we we had them demo their application to all the user groups we had discussions with our leadership we had our ist work with them and we were looking for how good of a track record they had how long they had existed what was their leadership like having business acumen was really really important to us because we don't just want a software we we wanted a partner and we wanted people that we could be proud to say this is our partner so essentially anyone can build a software but the ones that are here to stay are the ones you know what they're doing and have integrity and so our final choice was of course metric stream which you can tell because we're doing this presentation together we found them through white papers and research group and they're in the GRC space and we were just overwhelmed when we met them and we met with their chairman essentially we walked out and our VP of EPF Sales and Marketing said this is a game-changer and we've really had a positive experience and we feel good about it what we did they have a very large application it's an enterprise solution and we really need more of a point solution but we wanted the enterprise capability in case we decided to expand and what we implemented was the audit management module and we call it a QMS or automated quality management system just these are just a couple of shots of what we've tried to automate we were really going after scheduling and data collection and distribution and this is one of our very high-level processes that we automated it's conducting the audits and completing the audits and this is a screenshot of one of the data collection forms that we built and this will tell you everything who to the client is what the facility type is and I've highlighted the form where you would fill out the information you can see we have three tiers of information and you can go through and define your finding and that will end up with the client will have access to this information once the auditor has filled it out and sent it in to our office we do multiple types of reviews technical reviews as well as just grammar reviews and we send out a report to our client and this is just the critical page of the report there's findings obviously and then there are comments where there's not a risk but we just wanted to talk with them about things that we noticed or even good things that we notice but this right here is the page that our clients look at and share with their own clients so in order to be successful with this I would advise on the following first of all have as many executive sponsors as you can have software is a large endeavor and it involves typically large groups of users from different units and you have to have all of the executives onboard and it will help because they can be your champions I would also suggest this is an imminent suggestion you have to you have to have a broad-based skill group during the implementation there needs to be a classic project manager and a classic functional need and a technical lead and you might want to look into leads on these areas as well change management always takes longer than you expected and takes more effort as well as training and so these are things that typically when you get in the heat of an implementation you there's a temptation to leave this stuff to the side but you can't because working with the end-users is the key to the success also what happens as you're doing this implementation once you get access to greater more stable information and greater rapport your needs for reporting will grow so you'll find that you've requested five different reports in the beginning and then by the end of it everyone will want something and these reports have to come after your database definition because you can't build the reports and so you know every single thing that's going to be in your database two other areas that are huge for systems implementation are data migration and integration and just over time data builds up sometimes it's kept really well sometimes it isn't this is an opportunity to do a clean implementation and just because you've done an implementation does it read that you're done you have to have people in place who are responsible for managing and doing continuous improvement once you've implemented and so you have to have business unit people as well as is people involved in that so for us particularly Lovett stuff I just said was fairly generic but this is what we were challenged with or what we feel like we did a good job with and the first thing is that it's as I said it's really important to have a strong team our challenge here was that literally I was the only person on our team who had extensive experience in systems implementation our IT guys were mainly infrastructure guys and so they couldn't help so it was me and this is the reason why metric stream was so important because I had to call on them to help me with the things that I can do another thing that we did that was a mistake we knew it was a mistake but we had to do it that we have so much work to get done that we did not remove people from their day jobs they continued on with their day jobs and again I was the only dedicated resource so it was exhausting and it's ineffective it's you're not saving money because it will slow down and confuse your project if you don't resource it appropriately get a partner you can trust as I've already said metric streams saved our bacon more than I'd care to admit and thank goodness we trusted them scope it's just in retrospect we were so anxious to get started and we got started with implementation before we had clearly defined our requirements and that it'll be heartache from beginning to end if you do that and we've now gotten to a place where we've stabilized and now we're only following a class systems analysis and design approach which is what is required and why sign-off build it no changes to it just like you're building a house prepare for overages I mean it's it's not inevitable but it's frequent so just be prepared for it and be prepared for a little extra effort a little extra time a little extra money and it you're better off asking for more and delivering with less and get your IT team involved we didn't do a great job of this because as I said our IT guys were more infrastructure oriented and this new change was perceived as potentially threatening and so I wish that we could have involved them more and they could have been a big help but metric stream had to take that lead we did a great job of executive sponsorship that's why we are where we are change management we did the best we could we we tried to be persuasive we did the best training we could and we tried to care it approach but honestly there's only so many carrots and if it's not working if people are not coming along or if they're just resisting because they don't want change you've got to get up the stick and move on and I feel like we stayed too long in the carrot stage and but again we straighten it out we're in the sixth stage now so all as well what we have experienced so far and we haven't actually tracked our KPIs on this yet because we've just reached stabilization we definitely have better data we definitely have much greater visibility we have much greater access to information our final report looks very professional it's always somewhat looked like a Word document and we needed it to look nicer so Oh in general we're very happy and our executives are very happy and this is just the beginning because it will get better and better from here so this is the exciting part and this is what we're excited about our client portal we expect to be offering online scheduling that a client would go on and do real-time scheduling online with their auditors that clients would be able to go on and get their individual facility report and do trend analysis as well as look at dashboards they'd be able to update and since their data current hopefully we'd be able to get to where suppliers would put their information out here and their their retailers would be able to go out and get this so we're really excited about this and this is when this project is really going to warm up so Carrie that's it for me I'm going to pass this presentation back to you thank you very much Susan really appreciate your insights and candor with respect to AI B's deployment debate UMS what we'd like to do now is just take a few moments and step through sort of the the perspective on implementing effective food safety management systems from the again from the perspective of technology and what role systems can play in that overall program you know I think as you pointed out Suzanne a couple of times in your discussion that technology alone isn't the answer it's not a panacea it's actually the combination of of the people to process the technology and the culture in an organization you know from metric streams perspective when we look at an integrated approach to quality and safety management it really encompasses all of those things and I also think it was appropriate and insightful Susan that you drew the distinction that you and AIB see with respect to food safety versus food quality you know food safety is is it's table stakes you know it's imperative that you have a food safety program if you're going to be you know in the food beyond that you you run the risk of significance customer impact up to an including illness and death and obviously the reputational impact so the food safety component is an imperative but the food quality component is what really drives market share for for food companies and that's really what drives their competitive advantage and we find that that organizations that are paying attention to both of those aspects recognize the synergies between the two and the roles that each plays in the achievement of their business goals are highly effective and we certainly have enjoyed the working partnerships that we have that AI b with respect to the food safety space as I think that that AIB does a tremendous job there so when we look at integration holistically across a an organization that's in the food factor and it's inclusive of components of audit management compliance management the different regulatory mandates and frameworks under which you operate possib Safety Modernization Act ISO standards GMP GSSI all of those are our business imperatives it's also about managing out to your supplier base and Susan in your presentation you talked about the fact that in the increasing globalization of the food industry it's becoming more and more challenging and difficult for organizations to be able to fully understand advantage farm-to-fork all the way through their supplier base which includes not only what we refer to as tier 1 suppliers those with whom you have direct contractual relationships but also with those suppliers suppliers your sub suppliers for tier 2 and 3 suppliers so good management of supplier quality supplier performance effective inspection and audit management training management for your personnel as well as making sure that the personnel of your suppliers are appropriately trained and certified and necessary all of those things can be driven as AIB is demonstrated by a strong technology platform which increases the automation and the efficiency of those programs and it helps bring together standards best practices and the business processes and programs that underpin those functions in an organization one of the core tenants from a technology perspective to building an effective program is having a strong information model it's again I tend to use the word imperative but I think it's absolutely necessary and appropriate for an organization to have strong line-of-sight good transparency and visibility into their data their business information you know who are who are our customers who are suppliers what food safety objectives are we subject to either by mandate or by choice for quality reputational and market reasons understanding the linkages between those external objectives the areas of compliance that they met you and ultimately those functions and processes in our organization that drive to achieving and sustaining a compliant posture with those objectives and those programs there's an element of risk management and that as well you know many times organizations tend to define risk as something that can prohibit or prevent you from achieving a business objective or goal that's certainly true when it comes to basic considerations compliance and other mandatory behaviors we also challenge our customers and any ideas that an excellent partner in this and looking at risk from the other perspective which is one of opportunity understanding the risk of the markets that you serve the environments that you play into the geographies in which you do business allow you to not only understand pitfalls and things that may in fact keep you from achieving business objectives but a well defined risk program will also help you understand where opportunity might I both in terms of perhaps cost savings program efficiency or effectiveness and also the potential to enhance reputation and market share by adopting things that that perhaps your competitors have not yet so really in your technology solution having the strong data and the strong information model to support that kind of transparency and those kind of analytics now one of the things we find at metric stream when we talk to the c-level executive level personnel at our customers is is the amount of information that a organization a company will have but yet is unable to access there was actually an academic study that was done and and you know it determined that that 90 percent 80 to 90 percent of of a business is opaque the leaders and the managers in that business don't actually have access to 80 to 90 percent of the information and if you could expose even a percentage of that the amount of intelligence to be gleaned to better manage and drive the business to achieve corporate directives and goals would be astounding when we look specifically at metrics stream solutions around food safety management it really encompasses these eight things everything from document management all the way through to audit management CAPA and change management specifically with document management one of the key elements of the technology solution is being able to support centralized document management the repository for policies procedures manuals the categorization and management of that food safety documentation by functional area by conference program by mandate or regulation and then having an electronic and automated approach for the workflow associated with document management the creation of new versions routing those versions for review and approval distribution of control documents to employees suppliers and other impacted personnel and inclusive of acknowledging certification and receipts of understanding that leads into elements of employee training an integrated training management solution to fully manage the breadth of training and certification programs document knowledge understanding and adherence to which your employees are subject and those could be direct employees that can also be subcontractors contractors vendors suppliers and other individuals who make up your overall employee base in managing course offerings classes feedback and training records we talked a bit about risk management recognising that risk inherently plays a role in a food safety management program creating a centralized risk framework for performing your assessments and ultimately being able to adopt the risk race Rick excuse me a risk based approach for your various compliance programs GMP sanitation hospice and others as you see list there and one of the interesting dialogues that we've had with AIB is continuing to introduce leading-edge concepts of risk management into the academic thinking of food safety so recognizing that that all organizations are increasingly under greater and greater pressure to to do more with less to respond to more and more regulation more and more external inspection and requirement and finding ways to really look at an organization's exposure in the context of risk as yet another input for driving areas of its focus investment in effort audit management a core element of any food safety program or any food quality program and this includes both internal and external audits through a service provider though such as AIB through an organization's own internal audit programs the metric stream has other customers in the food safety space who do a very very good job of managing those our internal and external audits quality audits the audits and others through through a platform through a technology platform integrating it back again with the risk management framework to facilitate risk-based auditing managing both periodic and scheduled as well as random audits non-conformance so necessary components of any sort of food safety or food quality program is the fact that not everything is going to be perfect 100% of the time that's the reason we we have these programs occasionally we will find things that are non conformance events and having an effective mechanism for identifying those events those exceptions of non conformance instances evaluating them being able to quickly understand the severity the impact the breadth of that non conformance event and kicking off an appropriate corrective action process to close down that non conformance event I can also lead into better integration with your supplier and customer management program tying in complaints they're coming in non conformance or exception events for being reported by your suppliers up or down the chain and linking those to what's happening within your own four walls as well and the last point there is automating supplier collaboration to track suppliers or mediation and responses related to non conformance identified during audits and inspections monitoring and inspection centrally managing compliance monitoring in this case inspections having a single source of documentation knowledge and information around those inspection programs compliance gaps that were identified during those inspections again a collaborative environment bringing together your own internal employees your suppliers your customers all through through technology so that you've got a seamless closed-loop process for managing through the lifecycle you also have the ability then to in your corrective action process build a knowledge library of root cause corrective actions that are taken which ultimately lead to more efficient and more effective responses in future occurrences and then finally over time your processes your products your programs change being able to utilize technology to manage those change events to articulate for the organization the sequence the relevance the importance of that change event tracking the execution and verification throughout the lifecycle of that change those are some perspectives on on kind of the core capabilities that technology can bring to a food safety management program overall one of the other things that we're also seeing quite a bit of and Susan talked about this in one of her final slides for next step slides and that is our customers are increasingly seeking mechanisms to enhance collaboration with their suppliers their vendors the third parties with whom they do business as well as their customers and from our perspective supplier management broadly encompasses what I call performance management as well as compliance and risk management so compliance and risk management setting is in my opinion is the supplier minimally doing what they need to be doing to be an appropriate and effective and acceptable supplier to us do they have the necessary certifications in place are their employees undergoing the necessary training do they have the necessary safety and compliance programs within their operations to support downstream and upstream the implications to us and with our customer but it's also about supplier performance and that's really upping the upping the ante raising the bar is this supplier performing at optimum effectiveness and performance for us and comparatively how are they doing to other suppliers in a similar space and its really creating the opportunity to have an active dialogue and an active feedback loop with your supplier to enhance supplier performance and compliance which ultimately leads to greater efficiency better cost and higher customer delight in the end here's an example as susan has shared some screenshots of a hassle and supplier scorecard so in this scenario I can come in as a supplier as a manager suppliers I should say in an organization and I can see how those suppliers are doing I have got a quick report on my lowest performing suppliers so I come in and I know where I need to focus my attention that day I understand where the risk where the exposure point is from my organization on the left hand side there we see a trend chart these are measures of quality CCP deviations cost report quality scores audit scores total aggregated scores month over month on a Hasson scorecard so it's about taking all of the information again and increasing the transparency and visibility of information that's flowing through the organization putting that information at people's fingertips so that they can make effective and thoughtful decisions about where to spend time and where to spend effort in the course of doing business so we talked a bit about the scorecard view and the instant visibility into our facilities and then as we drill down into those facilities we can drill down into a more detailed scorecard that would show for a specific facility what their current month scores are relative to facility quality CCCP deviation facility cost support qualities for party audit scores we can see benchmarks again for similar commodities or benchmarks for suppliers and that same class of suppliers and this is really metric stream perspective on what a ib has done successfully in defining deploying and adopting the metric stream platform for their automated quality management system it's certainly been a fantastic partnership on both sides of the house I think both organizations have won a tremendous amount through the process we've partnered very effectively remain partners very effectively and you know I think Susan certainly did an admirable job of highlighting the benefits that AIB is already achieving and one of the things we're actively working on is going through and defining more quantitative KPIs and and ROI measurement for AIB going forward so just to give another recap in terms of what what AIB has done successfully and one other thing I think I find most interesting about AIB deploying the metric stream is is sheer volume they do tens of thousands of of activities and transactions in the software annually they're managing through 12,000 customers and over 18,000 audit templates 28,000 supplier records and you know 10 to 15,000 plus audited annually so just a tremendous amount of automation and efficiency moving through the applications as as was mentioned at the beginning metric stream is also very active in the in the food safety space through our compliance online.com property we have a variety of food safety training programs that we offer so encourage you to go out and take a look at those as well as those that AIB offers if you're interested in further training around food safety and with that that will bring today's presentation to a close I would like to remind participants that if you do have questions you can poet you can post those questions through the chat window on the right hand side bottom corner of your screen and I'm going to take a look and see if we've had any questions come in and I don't see that any questions have come in right now and I also see that we're up at the top of the hour if you do have questions please do feel free to send them in to webinar at metrics Green Comm or info at metric stream comm we'll be happy to answer those questions for you offline again this will bring our session to a close I'd like to thank Susan for her participation today and a big thank you for all of those who have attended please do visit both of our websites for more information and look forward to seeing you on our next webinar take care and have a nice day

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